Meaning
The degree to which customers are happy with a product or service
Primary Function
Describing satisfaction level
Communicative Purpose
To measure service quality
Pattern
customer satisfaction
Core Structure
customer satisfaction
Função primária
Describing satisfaction level
Propósito comunicativo
To measure service quality
Situações de gatilho
Surveys, business reviews, marketing
Contextos
Professional, commercial
Padrão
customer satisfaction
Estrutura central
customer satisfaction
Slots de substituição
customer loyalty, customer service, customer retention
Colocados típicos
- increase
- improve
- measure
- ensure
- high level of
Substituições comuns
- client satisfaction
- user satisfaction
Erros comuns
satisfaction of the customer (less natural); using 'customer-satisfaction' as a single noun phrase without specifying what it refers to
Similar / contraste
client gratification (less common), customer delight
Interferências
Straightforward; no particular traps for English speakers.
Família do chunk
- service quality
- brand loyalty
- net promoter score
Nuance
Metric used in business jargon indicating overall service quality and brand perception
Efeito pragmático
Commercially signals commitment to quality and encourages continuous improvement initiatives
Dica de memória
customer satisfaction scores
Nota
The term 'customer satisfaction' is a key metric in business and marketing, often measured through surveys and feedback forms. It is crucial for companies to maintain high levels of customer satisfaction to ensure repeat business and positive word-of-mouth
Upgrade path
happy customers → good feedback → high customer satisfaction
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